Refund and Returns Policy

Last Updated: [April 10, 2025]

1. Introduction

At Lamdsi Spark, customer satisfaction is our priority. However, due to the digital nature of our products (entertainment accounts, educational accounts, activation keys), our refund policy is limited to protect both our rights and customers’ rights.
Please read this policy carefully before purchasing.

2. Non-Refundable Cases

  • Accidental Purchases (review your cart carefully before confirming).

  • Activated Products (no refunds after using an activation key or account, even if unused).

  • Change of Mind.

  • Products Linked to Special Offers (clearly stated on the product page).

3. Eligible Refund Cases

Refunds are allowed only in the following cases:

  • Non-Functional Product: Invalid activation key or defective account.

  • Inaccurate Product Description: Example: Promised “Premium” account but delivered “Basic”.

  • Technical Incompatibility: Product incompatible with the system described.

4. Refund Request Process

  1. Contact Support Within 24 Hours of purchase via:

    • Email: [lamdsicompany@gmail.com]

  2. Submit Required Evidence:

    • Purchase receipt (order number).

    • Screenshot of the error (e.g., “Invalid Key” message).

    • Device/system details (for incompatibility cases).

    • Government-Issued ID/Passport (to verify ownership and prevent fraud).

  3. Request Review: We will respond within 48 business hours after investigation.

5. Refund Method

  • If approved, refunds will be issued via the original payment method within 5-7 business days.

  • In special cases, store credit may be offered for future purchases.

6. Legal Compliance

  • EU Customers: You may cancel orders within 14 days under the EU Cooling-Off Law, even if unused.

7. Contact Us

For refund-related inquiries:

  • Email: [lamdsicompany@gmail.com]

© [2025] [Lamdsi Spark]. All rights reserved.
This policy is updated periodically. Last updated on [April 10, 2025].

Important Notes:

  1. Why We Require ID/Passport:

    • To prevent fraudulent refund requests.

    • To verify the purchaser’s identity.

    • We do NOT store or share your ID data. It is deleted after verification.

  2. Privacy Warning:

    • Collecting IDs may raise privacy concerns. Ensure compliance with laws like GDPR (EU) or CCPA (California).

    • Consider alternatives like requiring only the last 4 digits of the ID or a transaction ID.

  3. Consult a Lawyer:

    • Modify this policy to align with your country’s regulations.

    • Use secure methods to handle sensitive customer data.